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If you are conducting this investigation on a taxpayer who claims to owe tax for more than three years and the taxpayer has three or fewer open cases, continue the offer investigation and refer to IRM 5.8.4.1, Offers of Collection Alternatives, for a discussion on the evaluation process.

The overdue amount is the difference between the amount owed and the amount actually paid by the taxpayer for the initial collection. The overdue amount does not include any pending refund amount.

After an installment agreement is entered into, the taxpayer will make payments with a minimum percentage. Ideal customers pay an 80% minimum percentage, where the payments are based on the taxpayer's outstanding balance. If the taxpayer is unable to make the minimum payment or any additional payments, the taxpayer will not be in compliance with the terms of the offer.

If the amount that was initially proposed is finalized as the full amount due on the installment agreement, continue the offer investigation to determine the reasonable collection potential (RCP). Refer to IRM 5.8.4.2, Dealing with Collections in Chapter 5, to review how this final determination applies. d2c66b5586